Privacy notice

The Irish Front Desk is run by Enda O'Shea. We decide how your personal data is used, which makes us the data controller.

• Legal name: The Irish Front Desk, a trading name of Enda O'Shea, Galway, Ireland
• Email: endaosheainfo@gmail.com
• Phone and WhatsApp: 087 353 3957

• When you get started: your first name, business name, trade, county and email. If you choose to give them: your mobile number, registration number and current website.
• When you take the Missed Job Check: your answers, first name, email, trade, county and website (if you give it).
• When you book a walkthrough: your name, your email and the time you picked.
• When you use the assistant: what you type into it, and your name and email if you give them.
• When you pay: our payment provider handles the payment. We receive your name, your email and whether the payment went through. We never see your full card number.
• If you become a customer: the facts, photos and account access you give us to build and run your AI agent.
• When you ring or WhatsApp Enda: your number and what you say or send.
• When you book a call-back: the same as a walkthrough booking, plus the number you want us to ring.
• Saving our contact to your phone, or scanning the QR code, stores nothing on our side.

We collect your first name, business name, website and email. If you give them: your trade, county and phone number, and whether you'd like a homepage preview. We use them to do your check and reply to you, because you asked us to (GDPR Article 6(1)(b)). We keep them as set out in How long we keep it.

• To reply to your enquiry and arrange your walkthrough, because you asked us to before any contract (GDPR Article 6(1)(b)).
• To build and run your AI agent if you become a customer, to carry out our contract with you (Article 6(1)(b)).
• To keep accounts and tax records, because the law requires it (Article 6(1)(c)).
• To answer questions you put to the assistant, in our legitimate interest in replying to people who contact us (Article 6(1)(f)).

We don't sell your data. We don't send marketing emails unless you've said yes to them.

We use a small number of providers to run the business. Each one handles your data only on our instructions:

• HighLevel (LeadConnector) runs this website, its forms, the assistant, the booking calendar and our contact records.
• Our payment provider takes card payments when you pay.
• Google provides our email and video calls.
• Notion holds our business notes, including the list of businesses we've contacted.
• Anthropic's AI assistant, Claude, helps us draft messages and keep our records.

When you message us on WhatsApp, Facebook, Instagram or TikTok, that platform also processes your message under its own privacy policy.

Some of these providers may handle data outside the European Economic Area. Where they do, they use the safeguards the GDPR allows, such as the European Commission's standard contractual clauses. Email us and we'll tell you which safeguard each provider uses.

• Enquiries that don't lead to a customer relationship: deleted 12 months after your last contact with us.
• Chats with the assistant: deleted 12 months after the chat.
• Customer records, and anything we need for tax: kept for the length of our contract and six years after it ends.

If you run a business and we contacted you through the contact form or business email address on your own website, this is how we handle it.

• Where we got your details: from your business's own website, where they're published for enquiries. We never use personal mobile numbers.
• What we keep: your business name, trade, county, the contact details we used, the message we sent and any reply.
• Why: to tell Irish trade businesses about a service that's relevant to them. That's our legitimate interest (GDPR Article 6(1)(f)).
• How long: if you don't go ahead, we delete these details 12 months after our last contact. If you tell us not to contact you again, we keep only your business name and that contact address on a do-not-contact list, so we never contact you again.
• Your choice: reply "no thanks" or email endaosheainfo@gmail.com and we won't contact you again. You also have every right listed under Your rights.

The assistant on this site is an AI, and it tells you so in its first message. It answers only from facts we have approved, and anything it can't answer goes to Enda by email. Please don't type sensitive personal information, such as health details, into it.

This site doesn't use advertising or tracking cookies. The assistant, provided by HighLevel, may store small pieces of information in your browser. This lets your conversation carry on as you move between pages. This includes your chat session and history, and the page you first arrived on. Clearing your browser's data for this site removes it.

The site appears to load its own analytics script. We're checking with GoHighLevel what that script collects. We haven't added any other analytics or advertising trackers.

You can ask us to:

• send you a copy of your data
• correct it or delete it
• limit how we use it
• send it to someone else

You can also object to how we use it.

Email endaosheainfo@gmail.com and we'll reply within one month. If you're not happy with how we've handled your data, you can complain to the Data Protection Commission at www.dataprotection.ie.

If we change how we use your data, we'll update this page and the date at the top.